Refund policy

Consumers please note that Nhea Pvt Ltd, reserves the right to refuse or cancel any order due to certain reasons. These reasons may include lack of inventory available for purchase, inaccuracies or defects in products, payment issues, fraud activities detected, inaccurate shipping details, etc.


Consumers can cancel an order in case of defects in products, expiration of packaging dates, delivery of wrong products, missing products, etc.

If a consumer cancels an order before it has shipped, we will refund the entire amount. In case consumers want to cancel an order after it has shipped, they may contact customer care and inform about the cancellation asap. Consumers may need to pay restocking fees accordingly. In case the product has already been shipped to the given address, the products will be eligible for replacement or refund only in case of defects or other inaccuracies listed above.

For payments done through credit/ debit cards or net banking, UPI, etc refund will be made to the same account of consumers from which the purchase was made. Refunds will be processed within a week after we receive the returned products.

For payments done through cash on delivery, refunds will be made against the billing details provided by the consumers on bank account details provided by them sent by email after we receive the products back.

How to return items:

  • Contact customer care via email or social media handles within a week of receiving the order.
  • Produce order invoice, reason for return/ cancellation, pick up address details, etc to process the request.
  • We will pick up the order only if the product is found to be in an acceptable state with all the labels, seals, barcode, etc intact.

Rules for requesting refund/ cancellation:

  • Products will not be eligible for cancellation/ return if consumers have used them.
  • No refund will be processed if no defects are found in the products.
  • Products will not be eligible for cancellation/ return if the seal is broken or if products are damaged.
  • Consumers need to inform customer care and request for return/replacement within 24 hours after receiving the product along with a visual proof (image) of damaged products.
  • Refunds will be processed only after we receive the product in its original state.
  • Products will be eligible for return/ cancellation only after reviewed by quality assurance experts.
  • In case consumers want to request a refund/ replacement, they need to preserve the original invoice and order ID.